Position Overview:

Acts as a liaison between the Patient and the Care Team (prescriber, medical assistant, nurse, etc.). Ensures patient has a clear understanding of the importance of therapy adherence and what effects the prescribed medication may have.

Education / Licensing Requirements:

High School Diploma or GED required, Associates Degree preferred.

Pharmacy Technician Certification preferred.

Experience Requirements:

1-3 years of customer service experience

Essential Skills/Experience

Organizational skills
Proven time management skills
Strong communication skills
Excellent data entry skills
Proven ability to prioritize and multi-task

Characteristics

Self-directed
Sense of urgency
Organized, detail-oriented; catches errors early
Ethical; respects confidentiality

Responsibilities

Communicates with patient (or their approved authorized representative) to confirm shipping details.
Schedules patients' medication shipments.
Reiterates with patient prescription information and dosage.
Ensures necessary ancillary items such as antiseptic swabs and needles are included on the order.
Counsels patient regarding therapy adherence.
Utilizes company software to obtain payment for copay.
Obtains and updates patient profile with new insurance information as needed.
Maintains accurate history notes and records in the patient profile.
Sends Patient Status Reports to physician throughout the care process.
Reports all customer complaints according to company policies and procedures.
Assists in streamlining communication with the patient, insurance carrier, pharmacist, nurse, and physician.
Perform all tasks in a manner that is consistent with corporate policies as well as state and federal laws.
Knowledgeable regarding Senderra’s community values and demonstrates them daily.
Other duties as assigned.

Working Conditions

Fast-paced environment.
Requires normal vision (corrected) both close and distant.
Requires normal hearing levels (corrected).
Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending.
Requires normal finger dexterity for keyboarding.
Works effectively with frequent interruptions.
Lifting requirements of 15 lbs. occasionally.
Minimal travel <5%.