Frequently Asked Questions

Corporate Office - Dallas, TX

Pharmacy - Plano, TX

Pharmacy - Morrisville, NC

We're accredited in all 50 states and we provide our patients with high quality services throughout the nation.

We work with Patients, Prescribers, Pharma and Payers. From our advanced Physician Portal to our extensive knowledge and administrative services offered, we work with you throughout the entire process.

• Asthma & Respiratory
• Crohn's Disease
• Dermatologic Cancer
• Dermatologic Disorders
• Endocrine Disorders
• Gastroenterology
• Hemophilia
• Hepatitis C
• Immune System Disorders
• Infantile Spasms
  
• Multiple Sclerosis
• Oncology
• Ophthalmology
• Osteoarthritis
• Osteoporosis
• Psoriasis
• Rheumatoid Arthritis
• Rheumatologic Disorders
• Ulcerative Colitis
• Urologic Cancer

Senderra has had the following accreditations: URAC since 2014, ACHC since 2014, NABP since 2017, and Inc 5000 since 2024

To learn more about Senderra's accreditations, visit our page: https://www.senderrarx.com/accreditations

• Copay and funding assistance

• Fast approvals and prior authorization 

• Pharmacist consultations  

• Condition education

• Additional services available (visually/hearing impaired and non-English speakers)

Senderra's services are designed to fully support you in getting the information, support and appropriate medications according to your needs.

• Free Overnight delivery for Refrigerated Medications

• Co-Pay and Financial Assistance Programs

• Free Medication Supplies

• Refill Reminders

• Consultations with Clinician or Pharmacist

• Hearing Impaired, Visually Impaired, or Non-English Speakers

• Prescription Coordination and Fulfillment

• Prior Authorization with Insurance Companies

• Condition Education

• Personal Service

Senderra’s refill specialists take charge of your refill process on your behalf. We electronically monitor your refill schedule and make a personalized outbound call to you based on your individual scheduled refill frequency.

Our specialists will make multiple attempts to reach you, confirm your supply of medication and, if necessary, obtain your verbal approval to refill the prescription.

Senderra refills your specialty medication prescription for you from the convenience of your home. And, your preferred payment method is kept securely on file to cover any co-pays. 

Yes, Senderra has an Injection Training Video Library with tutorials to assist you with the proper administration of your medication. 

Note: no content on this site should ever be used as a substitute for direct medical advice from your doctor or other qualified clinician.

Senderra has a team of accomplished and dedicated nurses and pharmacists ready to assist with injection training, medication management questions, disease education and provide support throughout the patient’s therapy journey.

Senderra handles prior authorization approvals and denials for you.

With our extensive knowledge and expertise, we're able to settle denials faster and easier than before.

Senderra does not currently offer medical billing, but that is something our team is working on for the future.

Our biggest asset is the Senderra Physician Portal, which is beat by none in the Specialty Pharmacy industry. It is the most advanced patient management and prescribing tool for physicians.

The Senderra Specialty Pharmacy Physician Portal is a hub for all of your administrative work, supporting the steps and procedures that take place in your physician's office, electronically.

• File, save, & check insurance

• Add new patients & save physician signatures

• Prescribe, refill & track medications

• Checkbox feature for writing appeals

• Portal support & messaging

Learn more about the Senderra Physician Portal.

As a specialty pharmacy partner, Senderra shares our best-in-class service model, our ability to help you navigate compliance and regulation, and provides vital data on the adherence and success of your specialty pharmaceuticals.

You can even take advantage of the Senderra Institute.

Senderra Institute is a one-day class in Dallas, TX, that teaches how a successful specialty pharmacy operates, how it benefits its stakeholder groups, and how its principal partners in the pharmaceutical industry can leverage what a specialty pharmacy has to offer. Senderra Institute attendees can even tour our state-of-the-art distribution center during the visit.

Patients can get started on therapy quickly through our innovative digital onboarding system, SenderraCare+. 

Senderra's Pharma Navigator Platform lets FRMs see data and reporting in near real time through our patient-focused digital solution, Pharma Navigator.

Senderra's Bridge Forward program helps patients ensure they receive timely access to medications, even when prior authorization is delayed or denied.

Senderra Business Development offers support for production launch, patient management, unique patient journey, and clinical management.