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Senderra Specialty Pharmacy

Pharma Services Analyst/Client Relations

About the job


Pharma Services

Job Type



Dallas, TX - Corporate Office

Company and Position Summary

Manages fee-for-service programs and ensures compliance by reviewing pharma manufacturer contracts, developing internal standard operating procedures for new programs, training operational staff and tracking performance of programs via data analytics.

Positions reporting to this position: Direct reports: None


  • Reviews requirements for new contracts and develops standard operating procedures to ensure company compliance with all facets of the contracts.
  • Trains operations teams on new contracts and retrains as needed for existing contracts.
  • Responsible for completing monthly system and user QA for assigned processes.
  • Responsible for billing in relation to assigned manufacturer programs.
  • Manages pharma contracts on a day to day basis including understanding operational processes and workflows.
  • Constructs Quarterly Business Reviews, using Excel and PowerPoint, for Pharma Partners of all Core Medications.
  • Responsible for monthly UAT testing for all program within proprietary software.
  • Responds to hub organization requests following protocol in accordance with company procedures to answer questions and resolve issues.
  • Manages pharma contract compliance including expiration of current contracts, assisting with redlining and reviews for potential contracts and understanding all operational guidelines for new contracts.
  • Participates in weekly implementation meetings to discuss fee-for-service projects and programs.
  • Knowledgeable regarding Senderra’s community values and demonstrates them daily.
  • Reviews and reconciles funds received.
  • Performs other incidental and related duties as required.

    Working Conditions:
    Fast-paced environment.
  • Requires normal vision (corrected) both close and distant.
  • Requires normal hearing levels (corrected).
  • Requires working at a desk to use a phone and computer for extended periods of time.
  • Requires sitting, bending.
  • Works effectively with frequent interruptions.
  • Lifting requirements of 15 lbs occasionally.
  • Minimal travel
  • Reports to the Director of Pharma and Clinical Services


  • 2-3 Years’ pharma experience or 2-3 years Specialty Pharmacy experience. A Pharmacy Technician license is preferred.

    Essential Skills/Experience
  • Strong written and verbal communication skills
  • Excellent analytical skills
  • Proven time management skills

    Microsoft Office Skills – Excel Experience Required

    Established organizational skills, Proven ability to prioritize and multi-task, Ability to manage conflict resolution, Able to grasp new concepts quickly


    Self-motivated, Sense of urgency, Flexible and proactive, Organized, detail oriented, Easily identifies issues; ability to propose solutions

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